Frequently asked questions
What payment methods do you accept?
We accept major debit and credit cards, bank transfer and selected digital payment methods where indicated at checkout. All payments must be received and cleared before goods are dispatched unless otherwise agreed in writing.
Can I pay a deposit instead of the full amount upfront?
For certain orders, we offer a deposit option:
- 10% deposit for miners valued over £2,000
- 20% deposit for miners valued under £2,000
The remaining balance must be paid before dispatch. Deposit arrangements are subject to approval and confirmed stock allocation.
Do your miners come with a warranty?
All miners are supplied with the original manufacturer’s warranty, provided the unit remains unmodified and is operated in accordance with manufacturer guidelines. Warranty terms and claim processes are determined by the manufacturer.
Do you offer setup and configuration support?
Yes. We offer an optional Setup & Support package that includes remote installation guidance, power and safety advice, network and mining account setup, and full miner configuration. Ongoing remote support is also available.
Do you provide advice on power requirements?
Yes. ASIC miners require appropriate electrical capacity and ventilation. We provide guidance on power supply, load considerations and safe operation, but customers remain responsible for ensuring their installation complies with local regulations.
How long does delivery take?
Delivery times vary depending on stock status and location. Estimated timeframes are provided on product pages and at checkout. Pre-orders are subject to manufacturer schedules.
Can you help with existing mining setups?
Yes. We support both new purchases and existing operations. Our team can assist with troubleshooting, optimisation, firmware configuration and scaling advice.
Do you guarantee mining profitability?
No. Mining profitability depends on factors outside our control, including Bitcoin price, network difficulty, power costs and regulatory conditions. We provide hardware and technical support, but returns cannot be guaranteed.
Do you offer wholesale or bulk pricing?
Yes. We supply individual operators and commercial-scale buyers. Please contact us directly to discuss wholesale availability and trade pricing.
