Shipping policy

This Shipping Policy outlines how The Bitcoin Miner Ltd (“we”, “us”, “our”) processes and delivers orders placed through our website or via direct sales channels.

All delivery timeframes are estimates and subject to stock availability, supplier lead times and external factors beyond our control.

1. Order Processing

Orders are processed once full payment has been received and cleared.

Processing times:

  • In-stock items: dispatched within 5-10 working days.

  • Pre-order or back-order items or custom orders may have longer lead times.

Orders are not processed on weekends or UK public holidays.

Where delays occur, we will notify you as soon as reasonably practicable.

2. Delivery Timeframes

Estimated delivery times from dispatch:

  • UK Mainland: 5-10 working days

  • Northern Ireland: 5-10 working days

  • Europe: On quote

  • International: On quote

Delivery timeframes are estimates only and are not guaranteed.

3. Shipping Methods

We use reputable courier and freight providers appropriate to the size and value of the shipment.

Large or high-value ASIC mining equipment may be shipped via:

  • Insured courier services

  • Palletised freight

  • Specialist logistics providers

A tracking number will be provided where available.

4. Shipping Costs

Standard shipping is free. Non-standard requests may incur a shipping fees which will be based on:

  • Weight and dimensions

  • Delivery location

  • Freight method required

  • Insurance value

Any customs duties, import taxes or clearance fees for international deliveries are the responsibility of the customer.

5. Pre-Orders and Back-Orders

Certain ASIC miners may be sold on a pre-order basis due to manufacturer release schedules.

For pre-orders:

  • Estimated dispatch dates will be clearly indicated

  • Delivery timelines are subject to manufacturer supply

  • Delays caused by manufacturers or customs clearance are outside our control

We will provide updates where material changes occur.

6. Risk and Title

Risk in goods passes to you upon confirmed delivery.

You are responsible for inspecting goods upon receipt and notifying us of any damage within 48 hours of delivery.

Title to goods passes only once full payment has been received.

7. Damaged or Missing Items

If goods arrive damaged:

  1. Note the damage with the courier where possible.

  2. Take clear photographic evidence.

  3. Notify us within 48 hours of delivery.

Failure to report damage within this timeframe may affect our ability to make a claim with the courier.

If an item is missing from your order, please contact us within 48 hours of receipt.

8. Delivery Requirements

ASIC mining hardware is high-value and often heavy industrial equipment.

You are responsible for ensuring:

  • The delivery address is accurate

  • Someone is available to accept delivery

  • Adequate access is available for large or palletised shipments

Additional redelivery or failed delivery charges may apply.

9. Delays Outside Our Control

We are not responsible for delays caused by:

  • Manufacturer shortages

  • Customs inspections or clearance

  • Courier delays

  • Weather events

  • Industrial action

  • Regulatory restrictions

In such cases, delivery estimates may be revised.

10. International Shipping

For international orders:

  • You are responsible for compliance with local import regulations

  • Customs duties and taxes are payable by the recipient

  • We are not liable for delays caused by customs authorities

We recommend confirming local electrical and regulatory compatibility prior to ordering.

11. Contact

For shipping enquiries, please contact support@thebitcoinminer.co.uk