Refund policy

This Returns & Refunds Policy outlines your rights and our procedures for returning goods purchased from The Bitcoin Miner Ltd (“we”, “us”, “our”).

Your rights will vary depending on whether you are purchasing as a consumer or in the course of business.

1. Consumer Purchases (Distance Selling)

If you are purchasing as a consumer (not in the course of business), you may have cancellation rights under the Consumer Contracts Regulations 2013.

1.1 14-Day Cooling-Off Period

You have 14 calendar days from the day after delivery to cancel your order.

To exercise this right, you must notify us in writing within the 14-day period.

You then have a further 14 days to return the goods.

1.2 Conditions for Return

Returned items must:

Be unused and in original condition
Include all original packaging, accessories and documentation
Not have been installed, powered on, configured or connected

Due to the nature of ASIC mining hardware, equipment that has been powered on or configured may not qualify for return unless faulty.

You are responsible for return shipping costs unless the item is faulty.

We recommend using an insured and tracked service, as you remain responsible for the goods until received by us.

1.3 Refunds

Refunds will be processed within 14 days of receiving the returned goods (or proof of return), using the original payment method.

We may make deductions for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

2. Faulty or Damaged Goods

Under the Consumer Rights Act 2015, goods must be:

Of satisfactory quality
Fit for purpose
As described

If a product is faulty, you must notify us as soon as reasonably possible.

2.1 Within 30 Days of Delivery

You may be entitled to a full refund if goods are confirmed to be faulty.

2.2 After 30 Days

We may offer:

Repair
Replacement
Refund (if repair or replacement is not possible)

Fault assessment may require return of the product for inspection and/or manufacturer evaluation.

Damage caused by:

Improper installation
Incorrect electrical supply
Environmental conditions
Unauthorised modification
Firmware alteration not approved by the manufacturer

is not considered a manufacturing fault.

3. Business Customers

If you are purchasing in the course of business:

The 14-day cooling-off period does not apply
Returns are accepted only at our discretion
Special order, wholesale and configured items are non-refundable unless faulty

4. Non-Returnable Items

The following are generally non-returnable unless faulty:

Custom-configured or specially ordered hardware
Opened or used ASIC miners
Firmware-modified equipment
Clearance or end-of-line items
Consultancy or digital services once delivered

5. Return Procedure

To request a return:

Contact us at support@thebitcoinminer.co.uk with your order number and reason for return.
Await confirmation and return instructions.
Securely package the goods.
Ship using a tracked and insured service.

Returns sent without prior authorisation may be refused.

6. Refund Processing

Refunds are issued to the original payment method only.

We are not responsible for delays caused by banking providers or payment processors.

7. Mining Risk Disclaimer

Cryptocurrency mining hardware is commercial equipment operating in a volatile and technically sensitive environment. We do not accept returns based on: